Pronto is the contactless payment system for automated fare collection on public transit services in San Diego County, California. The system is managed by the San Diego Metropolitan Transit System (MTS) and operated by INIT.
Pronto Card Benefits
- The primary difference is that riders do not need to buy passes in advance. You can earn-as-you-go by adding money to your PRONTO account.
- You will be able to track your progress toward a Day or Month Pass on your PRONTO app or online account.
- Riders still have the option to buy a Month Pass in advance for all buses, Trolley and SPRINTER.
COASTER will require up-front payment for a Day or Month Pass. - PRONTO is also an account-based system that allows for real-time account management. You can use your smartphone to load money to the account instantly.
- Value can also be added online, over the phone, at ticket vending machines, retail outlets, and the MTS Transit Store and North County Customer Service Centers; and this value will be available instantly through every method.
Where to Buy Pronto Card?
You can buy and top-up your Pronto card:
- Online
- Ticket Machines at Trolley Stations and Transit Centers
- MTS Transit Store: located at the 12th and Imperial Transit Center
- Retail Stores in San Diego County
- Download the PRONTO app
Download the Pronto App
How to Top-up Pronto card?
- Online
- Ticket Machines at Trolley Stations and Transit Centers
- MTS Transit Store: located at the 12th and Imperial Transit Center
- Retail Stores in San Diego County
- Download the PRONTO app
- or call 619-595-5636
How to check balance online?
- Visit the above link
- Enter the card number
- To check your balance
Contact Pronto Card Customer Service
MTS Transit Store
Address: 1255 Imperial Avenue, Ste 100A, San Diego, CA 92101
Customer Care phone: 619-234-1060
Information and Trip Planning
phone: 619-233-3004
PRONTO Support
Customer Care phone: 619-595-5636
MTS Security (Call or Text)
Customer Care phone: 619-595-4960
Customer Feedback
Customer Care phone: 619-557-4555
NCTD Customer Service
Address: 205 South Tremont Street, Oceanside, CA
Customer Care phone: 760-966-6500
Vista Transit Center
Address: 101 Olive Avenue, Vista, CA 92083
Escondido Transit Center
Address: 700 W. Valley Parkway, Escondido, CA 92025
Contact Pronto Card on Social Media
List of Travel (Smart) Card Worldwide
Click the above link to view Bus / Metro / MRT / LRT / Tube – Travel (Smart) Card Worldwide
Is there any problem / complaint with reaching the Pronto Card in San Diego, CA, USA? Please report any issues using the below comment form.
Rate your experience with the Pronto Card in San Diego, CA, USA: (click on the stars below)
