Bus Ticket Offices Location, Operating hours, Customer Care Phone number in Israel: How to buy the bus ticket and Rav Kav Card?

How to buy the bus ticket and Rav Kav Card to travel through the bus in Israel?

  • Passengers can purchase a bus ticket at any ticket counter / from the bus driver.
  • Monthly bus pass can be purchased and loaded to the Rav Kav card at

Where to buy Rav Kav card and load monthly bus pass?

Monthly bus pass can be purchased and loaded to the Rav Kav card at

  • Jerusalem CBS,
  • Haifa (Merkazit ha-Mifrats & Hof ha-Karmel stations),
  • Tel Aviv and
  • Rishon le-Tsiyon CBS

Rav Kav Customer Care Phone number, Fax, Hours

Customer Service Center: 2800 or +972-3-6948888

Fax: +972-3-9141988

SMS service for hearing impaired: +972-528944887

Working hours: Sunday – Friday: From 04:00 AM till 02:00 (2 hours after midnight)
Be advised that during the night between Sunday 2.2 and Monday 2.3 our service center will be closed at 01:00 due to system upgrade.

Friday/Jewish holiday evening: From 04:00 AM – 15:30

Saturday/Jewish holiday: 60 minutes upon the conclusion of Sabbath / holiday till 01:00 (1 hour after midnight

Bus Ticket Offices Location, Operating hours in Israel

City Operating hours
 Beer Sheva, central bus station  Sunday-Thursday 8:00-10:15; 10:45-13:15; 13:45 – 15:15; Friday and Holyday eves 08:00-10:15; 10:45-13:45
Jerusalem Sunday-Thursday 6:15-20:45
Friday and Holyday eves 7:15-14:45
Netanya – Egged Parking Monday and Wenesday 7:00 – 13:00;
Tel Aviv Central Bus Station Sunday to Thursday 6:15 – 8:15; 8:45- 18:15; 18:45 – 20:45
Friday and Holyday eves 7:45 – 10:00; 10:30 – 13:00; 13:30 – 15:45.
Haifa, Merkazit Hof Ha-Karmel Bus Station Sunday to Thursday 6:45 – 9:30; 10:00 – 13:45
Eilat Sunday to Wednesday 6:00 – 9:00; 9:30 – 16:00; 16:30 – 20:00
Friday and Holiday eves 6:15 – 11:30; 12:00 – 14:45

List of places to buy Rav-Kav: Israel’s Travel Card

Rav Kav Service Points. Center and South

Address Operating Days and Hours  Accessibility Certification Contract loading
Tel Aviv Central Bus Station (6th floor), at Ticket Office. 106 Levinski St. Sunday to Thursday 7:00 – 19:00 | Friday and holiday eves 8:00 – 13:00  yes  yes
Tel Aviv, 35 Ibn Gabirol St  Sunday to Thursday 8:00 – 20:00 | Friday and holiday eves 8:00 – 13:00  yes  yes
 Bat Yam, Balfur 45 Sunday to Thursday 8:00 – 20:00 | Friday and holiday eves 8:00 – 13:00  yes  yes
Hadera CBS, ticket offices Sunday to Thursday 7:00 – 9:00, 9:30-17:00, 17:30-18:00  yes  yes
Holon, Weizman, Kugel St’ 27 Sunday to Thursday 7:00 – 19:00 | Friday 8:00-13:00  yes  No
Nes Tsiyona, 4 Rotshild St Sunday to Thursday 8:00 – 20:00, Friday and holiday eves 8:00 – 13:00  yes   yes
Rishon le-Tsiyon, Old Bus Station. 63 Herzl St. Sunday to Thursday 7:00 – 19:00 | Friday 8:00-13:00  yes   yes
Rishon le-Tsiyon, New Central Bus Station1 Golda Me’ir St., Ticket Office Sunday to Thursday 7:00 – 19:00 | Friday and holiday eves 8:00 – 13:00 yes yes
Rehovot Bus Station. Ticket Office, 2 Bilu St Sunday to Thursday 7:00 – 19:00 | Friday and holiday eves 8:00 – 13:00 yes yes
Dimona Shopping Center. 2 Shlav Dalet, Intersection of Sderot Ha-Nasi & Sderot Herzel Sunday to Thursday 8:00 – 13:00; 13:30 – 16:30 yes No
Eilat Bus Station, 12 Sderot Ha-Tmarim, Accessible entrance from Shfifon St. Sunday to Thursday 8:00 – 13:15; 13:30 – 17:00 yes No
Ramon Airport – in front of arrivals exit Sunday to Thursday 7:30 -19:00, Friday and Holyday eve – one hour after Shabbat till 22:30 yes No

Rav Kav Service Points. Haifa and North

Address Operating Days and Hours  Accessibility Certification  Contract Loading
 Afula Bus Station 1 Shprintzak St (the corner of Kehilat Tsiyon St)  Sunday to Thursday 7:00 – 10:00, 13:00 – 17:30  yes No
Karmiel, Lev Karmiel Mall, 100 Morad ha-Gui St, -1 floor  Sunday to Thursday 8:00 – 20:00 | Friday and holiday eves 8:00 – 13:00  yes No
Kiryat Haim (Tsrif) Sunday to Thursday 9:00 – 13:30, 14:00 – 16:30  yes No
Kiryat Shmona 1 Arlozorov St Sunday to Thursday 8:30 – 17:00  yes No
 Kiryat Motskin, Sd. Ben-Gurion 84, Rambad Mall, 2nd floor  Sunday to Thursday 8:00 – 20:00, Friday and holiday eves 8:00 – 13:00  yes No
Haifa, Merkazit Ha-Mifrats Bus Station, 41 Sderot Ha-Histadrut Sunday to Thursday 7:00 – 9:30; 10:00 – 15:45; 16:15 – 19:00, Friday and holiday eves 7:30 – 9:30; 10:00 – 13:00  yes No
Haifa, Hof Ha-Karmel Bus Station, 1 Me’ir Zore’a St Sunday to Thursday 7:00 – 19:00, Friday and holiday eves 7:30 – 13:00  yes No
Haifa, 3 Hassan Shuqri Sunday to Thursday 7:00 – 19:00  yes No
 Haifa, Neve Shaanan, Ha-Galil 76  Sunday to Thursday 7:00 – 19:00, Friday and holiday eves 8:00- 13:00  yes No
Tirat Karmel, 48 Ha-Atsmaut St, Shopping Center Sunday to Thursday 7:00 – 19:00, Friday and holiday eves 8:00- 13:00  yes No
 Hadera, central bus station  Sunday to Thursday 7:00 – 09:00, 9:30 – 17:00; 17:30 – 19:00, Friday and holiday eves 8:00 – 9:00, 9:30 – 13:00  yes No
 Zichron Yakov, Hameyasdim 51   Sunday to Thursday 8:00 – 10:00, 10:30 -17:00; 17:30 – 20:00, Friday and holiday eves 8:00 – 10:00, 10:30 – 13:00  yes No

Rav Kav Service Points. Jerusalem

Address Operating Days and Hours Accessibility Certification Contract loading
Jerusalem, Rav Shefa Shopping Center, second floor, 16 Shamgar St Sunday to Thursday 9:00 – 20:30, Friday and holiday eves 8:30- 12:00.  yes  yes
Jerusalem Central Bus Station, 224 Yafo St Sunday to Thursday 7:00 – 19:30, Friday and holiday eves 7:00 – 12:30  yes  yes
 Jerusalem, Ha-Pa’amon Mall, 3 King George Sunday to Thursday 8:00 – 20:00, Friday and holiday eves 8:00 – 13:30  yes  yes
 Jerusalem, Pisgat Zeev Mall (2nd Floor, opposite ‘Meuhedet” Health Center) Sunday to Thursday 9:00 – 21:00, Friday and holiday eves 9:00 – 14:00  yes  yes
  Jerusalem, Ramot Mall Sunday to Thursday 9:00 – 21:00, Friday and holiday eves 9:00 – 14:00  yes  yes
 Jerusalem, Gilo Mall Sunday to Thursday 8:00 – 20:00, Friday and holiday eves 9:00 – 14:00  yes  yes
 Jerusalem, Hadar Mall Sunday to Thursday 9:00 – 21:00, Friday and holiday eves 9:00 – 14:00  yes  yes

How to Check the Rav Kav Card Balance online?

Rav-Kav Online is an innovative service that enables users to load public transport contracts via the Rav-Kav website or in the mobile app. The Rav-Kav Online website and app have all the information to help you find the best contract for you quickly and easily.

  • Go to the Rav-Kav Online website and submit your application.
  • application will be reviewed.
  • Order and pay.
  • The card will be sent to you by mail
  1. To check the balance at any place where you can charge Rav Kav.
  2. Use the card on the bus, will get a printout that will indicate your balance.
  3. If you use it on the light rail in Jerusalem to watch the scanner display carefully – your balance will display.

Where can use my Rav-Kav card?

  •  Transportation systems, for example, Jerusalem Light Rail, train, Egged bus, Superbus, GNB tours, Haifa’s Metronit etc.

Types of  payment cards 

  • All payment cards issued in Israel by MAX, CAL, and Isracard accepted.

Download Rav Kav Card App for Google

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