The Octopus card is a reusable contactless stored value smart card for making electronic payments in online or offline systems in Hong Kong. MTR, MTR Light Rail Hong Kong Tramways, Peak Tram, MTR Bus, Citybus, Kowloon Motor Bus, Long Win Bus, New Lantao Bus, New World First Bus, Star Ferry, New World First Ferry, Coral Sea Ferry, Hongkong and Yaumati Ferry, Fortune Ferry a few taxis Convenience stores, Supermarkets, Fast-food restaurants Parking, Vending machines.
Octopus Service points in MTR station and shopping mall
| Kowloon | New Territories | Hong Kong Island |
| MTR Cheung Sha Wan Station – Concourse near Exit A | MTR Fanling Station- Concourse near Exit A | MTR Admiralty Station – Concourse near Exit A |
| MTR Choi Hung Station – Concourse near Exit C | MTR Hang Hau Station – Concourse near Exit A2 | MTR South Horizons Station – Concourse near Exit C |
| MTR Diamond Hill Station – Concourse near Exit A | MTR Kwai Fong Station – Concourse near Exit B | MTR Causeway Bay Station – Concourse level (one floor down from Ticketing Hall Level at Exit B or C) |
| MTR Jordan Station – Concourse near Exit C | MTR Long Ping Station – Concourse near Exit A | MTR Central Station – Transfer Concourse near Exit J |
| Level 1, Telford Plaza I, 33 Wai Yip Street, Kowloon Bay (upper floor near Shop F12C) | Sunshine City Plaza – Level 2 (near Shops 2138-41), 18 On Luk Street, Ma On Shan | Central Pier 6 – Entrance |
| MTR Kwun Tong Station – Concourse near Exit D | MTR Sha Tin Station – Concourse near Exit A | MTR Chai Wan Station – Concourse near Exit D |
| MTR Lai Chi Kok Station – Concourse near Exit C | MTR Sheung Shui Station – Concourse near Exit A | MTR Fortress Hill Station – Concourse near Exit B |
| MTR Lam Tin Station – Concourse near Exit A | MTR Siu Hong Station – Concourse near Exit E | MTR Kennedy Town Station – Concourse near Exit C |
| MTR Lok Fu Station – Concourse near Exit A | MTR Tai Po Market Station – Concourse near Exit B | MTR North Point Station – Concourse near Exit B |
| MTR Mei Foo Station – Concourse near Exit A (Tsuen Wan Line) | MTR Tai Wai Station – Concourse near Exit A | MTR Sheung Wan Station – Concourse near Exit B |
| MTR Prince Edward Station – Concourse near Exit A | MTR Tai Wo Hau Station – Concourse near Exit B | MTR Tai Koo Station – Concourse near Exit C |
| G/F, Hollywood Plaza, 610 Nathan Road, Mongkok (near Lift Lobby to 2/F) | MTR Tin Shui Wai Station – Concourse near Exit A | |
| MTR Ngau Tau Kok Station – Concourse near Exit B | MTR Tiu Keng Leng Station – Concourse near Exit A1 | |
| MTR Sham Shui Po Station – Concourse near Exit B | MTR Tseung Kwan O Station – Concourse near Exit A1 | |
| MTR Shek Kip Mei Station – Concourse near Exit A | MTR Tsing Yi Station – 1/F Concourse Level near Exit B or C | |
| MTR Olympic Station – Concourse near Exit C | MTR Tsuen Wan West Station – Concourse near Exit A1 | |
| MTR To Kwa Wan Station – Concourse near Exit A | MTR Tsuen Wan Station – Concourse near Exit A | |
| MTR Wong Tai Sin Station – Concourse near Exit B | MTR Tuen Mun Station – Concourse near Exit D | |
| MTR Yau Ma Tei Station – Concourse near Exit C | MTR Tung Chung Station – Concourse near Exit B | |
| MTR Yau Tong Station – Concourse near Exit A2 | MTR Yuen Long Station – Concourse near Exit A | |
Contact at Customers service
Phone: 2266 2222
Opening hours: Manned Service Hours: Mondays to Fridays, 9 am to 9 pm; Saturdays, 9 am to 6 pm, sundays – public holidays.
Contact at Mail
Address: 46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong
Octopus card Reporting Service in Hongkong
If you lost your Octopus card, please select the type of card and report in online.
Types of Octopus card
- On-Loan Octopus
- Sold Octopus
- Bank Co-Brand Octopus
- Cross Border Octopus
- Octopus Mobile SIM
- Octopus on iPhone or Apple Watch
- Huawei Pay Octopus and
- Smart Octopus in Samsung Pay.
Mobile Payment on Octopus card
- Octopus App
- Octopus Wallet
- Faster Payment System
- Octopus on iPhone and Apple Watch
- Huawei Pay Octopus
- Smart Octopus in Samsung Pay
- Octopus Mastercard®
- Octopus UnionPay Card
- Online Payment
- Pay via merchant’s mobile phone or Octopus Mobile POS
- Pay For Taxi Rides with Octopus
- Octopus Mobile SIM
- Octopus Mobile Reader
- Octopus Card Image Store
- Self-service ordering
Government tolled tunnels on Octopus card
- Aberdeen Tunnel
- Cross Harbour Tunnels
- Eastern Harbour Crossing
- Lantau Link (Lantau Toll Plaza/Ma Wan Toll Plaza)
- Lion Rock Tunnel
- Shing Mun Tunnels
- Tseung Kwan O Tunnel
- Tsing Sha Highway
How to replace octopus card in Hongkong?
- About Card Replacement
- Replacement Procedure
- Check Your Octopus Card
- Check Personalised Octopus mailing status
- Octopus Service Points
How to get refund in octopus card?
On-loan octopus card
- Please select card type application fees for, handling fee of HK$11 or 1%
- Remaining value exceeds HK$1,000
- Returned within 90 days from on-loan octopus card
Smart octopus card
- App store
- Samsung Pay
- Huawe pay
Octopus Mobile SIM
- Remaining Value Below HK$500
- Remaining Value of HK$500 or above
Standard Octopus Card
| Type | Deposit | Initial stored value* | Handling charge | Fare concession eligibility |
| Child | HK$50 | HK$50 | – | Age 3-11 |
| Adult | HK$50 | HK$150 | – | No concession |
| Elder | HK$50 | HK$50 | – | Age 65 or above |
NOTE: * The initial stored value for Standard Octopus selling via “Citybus Ticketing Office at Bus Terminus at Hong Kong Port of Hong Kong-Zhuhai-Macao Bridge” is HK$70 (Child version) and HK$150 (Adult & Elder versions).
What are the Authorised distribution outlets of Standard Octopus?
MTR Customer Service Centres: All stations (except Racecourse station)
Light Rail Customer Service Centres: Ferry Pier Terminus, Leung King, Town Centre, Yuen Long Terminus and Tin Yat stations
Sun Ferry Customer and Octopus Service Centres: Cheung Chau Pier, Mui Wo Pier, Central Pier 5 & Central Pier 6
Citybus Ticketing Office: Bus Terminus at Hong Kong Port of Hong Kong-Zhuhai-Macao Bridge. (Only On-Loan Octopus is available)
Download Octopus card Google play, App store
Contact Octopus card in Hongkong on Social Media
