OC Transpo offers transit services in Ottawa and Gatineau, serving 300,000 daily riders through its extensive O-Train and bus networks. With a fleet of over 700 vehicles, they operate 365 days a year, ensuring safe and comfortable transportation to destinations.
Address: OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4
Tel: 613-560-5000
Fax: 613-842-3653
Relay service: 711
OC Transpo Website: www.octranspo.com
| Customer Service hours | |||
| Phone line or service | Weekdays | Saturday | Sunday |
| Transit information | 8 am – 6 pm | 9 am – 5 pm | 9 am – 5 pm |
| Taxi coupons | 9 am – 5 pm | Closed | Closed |
| ParaPay | 9 am – 5 pm | Closed | Closed |
| Park and Ride | 9 am – 5 pm | Closed | Closed |
| Para Transpo SMS (57272) | 6 am – 9 pm | 6 am – 9 pm | 6 am – 9 pm |
| Customer service live chat at tickets machines | 6 am to 12 am | 6 am to 12 am | 6 am to 12 am |
| Para Transpo bookings | 7 am to 5 pm | 7 am to 5 pm | 7 am to 5 pm |
| Para Transpo cancellations | 6 am to 12:30 am | 6 am to 12:30 am | 6 am to 12:30 am |
| Information phone service from station callboxes | 6 am to 12:30 am | 6 am to 12:30 am | 6 am to 12:30 am |
Phone menu option
| Service | Phone menu option |
| Para Transpo: booking* about reservations, cancellation** about cancellations, account information and registration | 1 |
| Schedule information and trip planning | 2 |
| Park & Ride permits, Bikesecure registration, Presto, fares, discounts, and taxi coupons | 3 |
| Customer support | 4 |
| Report personal safety concerns (calls will be directed to the Special Constables Unit) | 5 |
| Lost & Found | 6 |
Note:
*Para Transpo reservations are accepted between 7 am and 5 pm only.
**Trip cancellations are accepted between the hours of 6 am and 12:30 am.
Partnering with OC Transpo
City of Ottawa’s Supply Services Department
Tel: 613-580-2424 ext. 25186
Special Constables Unit
Tel: 613-741-2478
TTY: 613-842-3699
Ottawa Distress Centre
Confidential counselling available 24/7
Tel: 613-238-3311
Web: dcottawa.on.ca
Media Relations
Email: medias@ottawa.ca
OC Transpo and Para Transpo fares
Per ride
- Cash: $4.05
- O-Payment: $4.00
Presto fares
| Adult & Youth | $4.00 |
| Senior (Ages 65+) | $3.20 |
| Pre-Teen (Ages 11–12) | $2.00 |
| EquiPass (Eligibilityfor the EquiPass) | $1.75 |
| Community (Eligibilityfor the Community discount) | $1.75 |
| Child (Ages 10 & under) | Free |
Single-ride fare includes a 90-minute transfer on weekdays and longer on evenings and weekends. Transfer time details. Seniors ride free on Wednesdays and Sundays.
Per 1, 3, 5, 7 days
1 day: $12.00
3 days: $30.00
5 days: $47.75
7 days: $56.75
Note:
- On weekends and specified holidays, use a 1-day DayPass as a 2-for-1 Pass (details)
- Applicable for customers aged 11+ (customers aged 10 & under ride for free).
Per month
| Rider | Presto / ParaPay |
| Adult | $135.00 |
| Youth (Ages 13–19) | $104.00 |
| Senior (Ages 65+) | $58.25 |
| EquiPass (Eligibilityfor the EquiPass) | $58.25 |
| Community (Eligibilityfor the Community discount) | $43.25 |
| Access (for OC Transpo routes) Eligibility & conditionsfor the Access pass |
$43.25 |
Para Transpo rural zone
ParaPay / Cash
- All Riders*: $10.75
- Child Ages 10 & under: Free
*Note: One-way trip between a rural zone and the urban area.
Park & Ride
- Regular parking permit: $30.25
- Gold parking permit: $68.25
Bikesecure
- Key fob: $6.00
- Parking permit: $10.00
For more information on Bus Fares, please visit here.
OC Transpo Bus Network Map
Download OC Transpo – Bus and Train Network Map
Contact OC Transpo, Ottawa on Social Media
