Saudi Public Transport Company (SAPTCO) Customer care Phone Number, Address, Email, Booking Trips, Services

Saudi Public Transport Company (SAPTCO)

The Saudi Public Transport Company (SAPTCO) (الشركة السعودية للنقل الجماعي) is a public owned transport company, which operates urban buses in Riyadh, Jeddah, and Mecca. Intercity and international buses to the UAE, Egypt (via ferry connection), Jordan and Bahrain.

Head Quarter Address: Riyadh – Al-Nakhil District – Al-Takhasusi Street – Building No. 7995, P.O Box: 10667 Riyadh 11443

Phone: 920026888

Fax: 920026889

Customer Service: 920000877

Complaints & Feedback: 8001249999

From Outside Saudi Arabia:+966920000877

SAPTCO Official Website:

SAPTCO Services

  • Urban
  • InterCity transportation (between cities in KSA)
  • Limousine services (including international Limousine services)
  • Contracts and Charter services
  • Cargo services

How to reserve a ticket in SAPTCO?

Here are the Ways to book tickets in SAPTCO

Thro’ Saptco Website:

Thro’ Mobile Apps

Thro’ any Company’s stations or travel agents:

Thro’ Self Service Machines

  • Al-Dammam: Intersection (eleventh street x Waqidi Street), Al-Dammam
  • Khamis Mushait Station: Samad District – King Abdullah Road – the intersection of Valley Road with Ben Hishbl Riyadh, Khamis Mushait

Mode of payment

  1. Through credit card or online payment channel (SADAD)
  2. Cash Payment when purchasing the ticket from travel agents.

What are the documents required while travelling on SAPTCO Bus?

For Saudis and Citizens of GCC Countries: You’ve to produce the original copy of,

  1. ID card.
  2. Family card for companions (in case the companions do not have their own ID card).
  3. Students: Identification letter or a valid student ID card to take advantage of any free or return travel opportunities.
  4. Persons with disabilities: Social Affairs Card (to take advantage of any reduced fee in travel opportunities).

For Citizens of Non-GCC Countries:

  1. Residence permit or a valid passport for visitors.

Ticket Refunds

Tickets issued using credit cards and MADA cards can be refunded through the website (if conditions allowed). Tickets issued using SADAD can only be refunded in cash from one of SAPTCO Main Stations (if conditions allowed).

  • Full priced tickets: Refunded in full less a cancellation charge of 35%.
  • Discounted, advance purchase and special promotional tickets: Regarding change of trip or date and refunds in the event of cancellation.
  • Tickets are valid for 6 months from the date of purchase and Expired tickets: Not refunded.
  • Partly used tickets (e.g. customer alights before his booked stop): Not refunded.

How to complaint / give suggestion in Saptco?

  1. Visit
  2. Select the service type on which you want to give complaints
  3. Choose the inquiry type
  4. Enter the service date, Reservation Number
  5. Enter your First/Middle/Last Name
  6. Enter the valid Email and Phone number
  7. Then message the details
  8. Enter the Security Code
  9. Then “Submit”.

Contact Saptco Bus on Social Media



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